Andrew Page, one of the UK’s leading distributors of quality auto parts, have chosen Manchester based Prime Document as their preferred document management company.
Processing, creating and delivering over 85,000 documents each month for ‘The Autoparts People’, Prime Document’s remit is to increase document quality, integrity and fulfilment times whilst also reducing overall process costs.
Providing weekly print, mail and e-billing services, Prime Document will be responsible for the timely processing, creation and delivery of critical invoices, credit notes and statements. With such a responsibility, it’s understandable why Andrew Page chose to work with the experienced and proven team at Prime Document.
Key to the account win was Prime Document’s e-capabilities and proven corporate experience. By leveraging the full potential of their ‘ecco’ e-document management and e-billing technology, Prime Document were immediately able to deliver on all of the clients requirements and more.
The new digital document management system enables Andrew Page’s credit control teams to instantly access client accounts and document archives at the click of a button. In addition, by increasing the number of clients subscribing to e-billing services, Prime Document were also able to reduce print and postage costs straight away.
Those remaining on traditional forms of document delivery, (the trusty document in the post), will now start to receive a more coordinated compilation of documents in fewer envelopes. By utilising state-of-the-art document merging technology, Prime Document are able to merge 40% of all documents in order to save postage costs whilst increasing the overall customer service experience.
Commenting on the project, Mark Dixon, Prime Document’s Customer Services Manager said:
“We have worked closely with Andrew Page to ensure they take full advantage of the benefits our services and technology offer. We have increased the overall appearance and quality of their documents and are able to merge up to 40% of their print runs. They are taking full advantage of postage cost savings and through an ongoing migration process to e-billing, we’ve been able to hit all the commercial targets they set for us.”
Andy Byram, Credit Manager at Andrew Page Ltd said:
“The service offering, reputation and experience of the team at Prime Document was hard to ignore. The solutions they have presented signified significant progress for our brand. By working with Prime Document we have been able to reduce process inefficiencies and costs, whilst increasing the overall quality and performance of our document management procedures.”