Following on from the appointment of Andrew Keating earlier this year as Senior Customer Account Executive, Prime Document have continued to expand their Customer Services Department.The appointments of Peter Jackson and Alan Royle to the print and production department in September this year, meant well deserved promotions for Prime Document stalwarts Anthony Lenihan and Paul Williamson.
Anthony and Paul join Andrew and Mark Dixon (Customer Services Manager) in the Customer Services Department, thus providing clients with a direct communications channel to Prime Document’s technical and print production facilities.
With a full schedule of ongoing client liaison and account refinement, the Customer Services Department are at the vanguard of Prime Documents total commitment to client satisfaction.
Commenting on the strategic growth of the CS Department, Mark Dixon said;
“For eight years running, we’ve been awarded the highest customer care accolade possible from our ISO Customer Satisfaction Survey: The Diamond Award. We’re committed to ensuring the complete satisfaction of our clients and this recent expansion typifies our desire to succeed.”
The Manchester based document management company take customer care and satisfaction seriously. That’s why each year they’re audited by their ISO Customer Service consultants. The coveted Diamond Award is only honoured to elite organisations that demonstrate excellence across a wide range of customer care principles.
Anthony Lenihan added:
“Having worked in the production side of the business for many years, Paul and I understand how small changes to a clients account configuration can effect Prime Document’s operational processes. Our new roles mean that there’s now much stronger communications from the clients desk to our production facilities.”