Interserve ePayslips and Interserve Epay

You will need to register for the Interserve Epay service. To do this, please visit:


And follow the instructions on screen.

During the Interserve Epay registration process, you need to enter your payroll number and security ID which you will have received via the post. You will then be asked to create a unique user name, and enter your personal email address. Your email address is required to allow our service provider, Prime Document, to advise you by email that your ePayslip is available for viewing.

Once registered, you will receive a confirmation email, which will include your user name and password. You will have the option to change this password at the login screen. As soon as you register, the ePayslip system will be implemented immediately and you will start to receive your ePayslips online.

When will my Interserve ePayslip be available?

Your latest ePayslip will be available to view every payday. You will be sent an email confirming this. Follow the link included in the email and, after entering your user name and password, the system is available for you to use.

Can I print or save my ePayslip?

Once you have accessed your Interserve ePayslip, you can print or save it. No need to open envelopes or store paper copies. We intend to host this year’s Interserve P60s and P11Ds in the same way, so all documents are maintained in a format that is easy to access.

What if I do not have an email address?

If you do not have an email address and need help to create one, please refer to the step-by-step guide in this letter. Your line manager can also help you with this.

Can I view my previous ePayslips at a later date?

You will be able to view your most recent ePayslip plus all previous Interserve ePayslips online. Your ePayslips will build up over time and it will be easy to view and search for any previous ePayslip.

Can I access my ePayslips at home?

ePayslips can be accessed quickly and easily from any computer, at work or at home.

Will my personal email address be safe?

We will not share your email address with any third parties and we will instruct our service provider Prime Document to do the same. We will use your email address to send you information about Interserve ePayslips. From time to time, we may use your email address to send you information to keep you up to date with what is happening in our company.

What happens if I leave Initial Facilities?

You will have access to the system for 60 days after you leave, to allow you to download or print your Interserve ePayslips.


If you have any issues or anymore questions that are not answered above, please email us here –


If you need help

You may find it helpful to watch these short videos first:

How to enrol to the e-pay service »

How to see your payslips »

Main screen options »

You can also download our help guide below:

Interserve ePayslip User Guide

Interserve ePayslip User Guide

If you have any questions regarding Interserve ePayslip registration or how to use the site, please email:

If you have any other questions, please contact your line manager.

Interserve ePayslips and Interserve Epay

© 2018 Prime Document Ltd
Unit 3 Park Seventeen, Moss Lane, Whitefield, Manchester. M45 8FJ. Company No: 3732738

If you have any questions regarding Interserve Epayslip registration or how to use the site, please email: