Looking between the lines, it’s clear that Prime Document place great importance on service quality and customer care. For nine years running the company has achieved ‘Platinum’ status through independent ISO9001 customer satisfaction surveys.
The award, honoured to elite organisations that demonstrate excellence across a wide range of customer care principles, clearly shows that Prime Document are a big hit with their clients.
In their latest focus on quality, the team at Prime Document have designed, configured and rolled out a new multi-stage quality assurance management system.
The new service enables Prime Document’s clients, with the help of their account manager, to implement their own individual quality and integrity check procedures, all of which is configurable through Prime Document’s central management system “PDCS”.
Suitable for clients with annual, variable or ad-hock requirements, the new quality assurance service acts as an additional safety measure for process runs that have an increased probability of data variance.
An example QA check procedure looks like:
- Client data sent to Prime Document Account and QA managers review and sign off data before proceeding to production
- Run of 500 documents processed before account manager and client review test batch (remote access)
- Print team review further production intervals at configurable quantities (100s, 1000s and 10,000s)
- Account and QA managers check random samples before documents distributed.
Commenting on the new Multi-Stage Quality Assurance Service, Prime Document’s Technical Director said:
“We have invested in our production facilities meaning that we can output 55,000 documents per hour. With such a volume of documents coming off the production line, it is important that we implemented robust QA routines to ensure we match quantity with quality, especially on ad-hock process runs.”
“We have involved our clients throughout the whole process of designing this service. By doing so we know we’ve delivered a robust and versatile system that meets clients expectations and legislative requirements.”