Fresh to Store uses Prime Document for data processing & output management services.
From the project set up phase in 2016 to delivery and ongoing business as usual, in all respects Prime Document consistently demonstrates a professional, well managed, quality service. Prime Document’s customer focused approach is impressive e.g. they remain adaptable to accommodate changes in Fresh to Store’s routines.
Prime Document’s staff treat each task with a sense of personal responsibility and as such they own each process to its best possible conclusion; communication at each step of the way is helpful, timely and informative. During a period of transition for Fresh to Store, Prime Document brought a layer of stability and reassurance; they are clearly experts in the document management arena staffed by people that care about the customer and the outcome.
I couldn’t want any more from a process partner.
We have been a client of Prime Document for over 20 years which is, in itself, a testament to how happy we are to work with them. They carry out extremely important mailing for us, including customer statements and notice of AGM. Over the years we have increased the number of mailings they do for us as we have found even basic small mailings to be more cost effective than in-house. Any issues due to changes to the layout of the source data have always been resolved quickly. I would have no hesitation in recommending Prime Document to potential clients.
I was recommended to Prime Document by a colleague at another Building Society, and have now undertaken a couple of major mailings with them. From the word go, I have found them to be very customer focused, efficient, and a pleasure to do business with. I would have no hesitation in recommending them to other businesses.
After switching to their service we instantly saw an improvement in quality cost savings. In-fact we saved money instantly, just on our basic unit cost. Their guidance on merging multiple documents and postal discounts has saved us vast sums over 14 years.
Ultimately, they go the extra mile for us. We get fantastic service from them, and although we’re dealing with a lot of different people, it makes us feel very individual.
They are the nicest, most positive and efficient people that I have ever worked with. I really mean that, they are just out of this world. They’re fantastic, and we love them to bits. We’re working on projects with them now, one of which is quite new to them, as well as to us.
We’ve dealt with them a long time. We don’t have any trouble with them, all the work is produced and mailed and everything’s back to us on time. There’s not a problem.
They do a very good job. They’re very responsive, they deal with things very quickly and they’re very friendly. In my experience, they haven’t put a foot wrong.
We’ve been with Prime Document for many, many moons and we’re constantly being contacted by other solutions providers. The reason we’re with Prime Document is because of the customer service they have. We could probably go to another company and receive the same kind of fulfillment, but Prime Document are a bit better. We’ve had a few IT issues in our time and Prime Document have always been there to help us out.