Multichannel Communication Platform
Create efficient document and communication distribution methods via a multichannel communication platform.
What is a Multichannel Communication Platform?
A multichannel communication platform automates the distribution of your business documents and communications for digital and physical channels.
Think about how you now send out your documents. Do you email invoices? Hand out payslips? Or post out customer communications? A multichannel communications platform can automate all these distributions for you.
A simple and smart solution for your business. Benefit from automated processes, multichannel communications and a step towards digital transformation.
Start your digital transformation journey with Prime Document. Contact us today to transform your business, enhance your customer experience and accelerate your invoice to cash time.
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Creating simple and smart multichannel solutions for…
How do multichannel communication platforms work?
Once you have picked a provider, such as Prime Document, the process is then simpler than you may think:
- Create your document in any format.
- Send your data and document via a secure HTTPs connection to Prime Document.
- We check your data for discrepancies, and then apply it to your document template.
- We then distribute your communications via your chosen channel.
- Finally, choose predefined rules if your customer doesn’t interact with the first document. For example, for every email that has bounced, print and post the customer’s document.
Your portal stores your documents securely, to access anywhere, anytime.
Customise your Multichannel Communication Platform for your business needs
Basic Document Retrieval Portal
Your Prime Document multichannel communication platform can include a range of smart and simple features. However, you may only be looking for a document retrieval system.
The way the portal works is still simple and smart:
- Upload your data, in any format, via a secure HTTPS connection.
- We check and process your data.
- Your data is applied to your chosen template and distributed to your recipients – either digitally or by print and post.
Your platform stores and archives your documents for your business to access. A smart and simple solution for your processes.
Multichannel Communication Portal for Customers
Are you distributing the likes of regular customer communications, invoices or internal payslips? Your multichannel communication platform can do this for you.
- Upload your data, in any format, via a HTTPS connection.
- We check and process your data.
- Your data is applied to your chosen template and distributed to your recipients.
- Recipients receive a notification via mobile app, email or SMS.
- They click on the notification link and view their document on your portal.
- If your recipient’s email bounces, they can automatically receive their document via print and post.
Track, analyse and report on every document sent via your multichannel communication platform. A simple and smart solution, reducing your reporting tasks.
Multichannel Communication Portal with Payment
Your customer can receive, view and pay their document in one single journey. Integrate your portal with your existing payment provider and enjoy instant payments.
- Accelerate your invoice to cash time.
- Customers enjoy an improved experience by opening, viewing and paying documents in one single journey.
- Reduce the time and cost spent on manual processes.
- No longer manually distribute documents, take payments over the phone or chase to see who has received your invoices.
Benefits of a multichannel communication platform
Does your business send out regular customer communications, invoices and employee documents? A multichannel communication platform will be a simple and smart solution for you.
- Business Transformation – Get digital transformation on your agenda with a multichannel communication platform. Showcase how digital, multichannel technologies can transform business processes.
- Finance – Simplify invoice and payment processes. Use multichannel technologies for quicker payments and accelerate your invoice to cash time.
- Customer Services – Customers can self-serve and self-pay via your multichannel communication platform. Reduce customer calls, waiting times and improve how customers interact with your business.
- Payroll – Simplify payroll processes. Create, distribute and archive payslips all through your portal.
- HR – Get more connected to your staff. Notify global employees of new communications and business documents via your multichannel communication platform.
- IT – Enhance and automate future digital developments. Integrate your multichannel communication platform into your current infrastructure.
Prime Document’s multichannel communication platform features
Mobile app, email and SMS notifications
Integrated into your current systems
Integrated payment functionality
Automatic document audit trails
Automated and personalised
Enhanced customer experience
Fully personalised and branded
Reduce invoice to cash time
A multichannel communication platform for your business
Whether you’re a SME, corporate or government business a multichannel communication platform means:
- Improved business efficiencies.
- A reduction in manual, internal tasks.
- An acceleration in invoice to cash time.
- A positive environmental impact to add to your green agenda.
With Prime Document, we partner with you no matter where you are on your digital transformation journey. We work with you to create a solution that suits your business and customer needs.
Sound like a simple and smart solution for your business?
Multichannel communication platform with Prime Document
Award winning customer service
At Prime Document, we have been awarded the QMS BenchmarQ Diamond Award for outstanding customer service for many consecutive years. As we believe that working with Prime Document Group is a partnership, meaning we will be with you every step of the way. From set-up, to implementation to customer service throughout your use.
Businesses can communicate easier than ever before
With our multichannel communication platform you can ensure your business critical documents and communications get to your customers, clients and suppliers quicker than ever before.
Providing businesses with the right tools
We create solutions to streamline business admin and finance processes. For businesses of any size or location we work with you to create the right solution for your business and customer needs.
Want to make your admin and finance processes simple and smart?
Get in touch to discuss a solution for your business.
