Hybrid Mail FAQ
- What is hybrid mail?
Hybrid mail is a service that allows you to send physical letters digitally. You upload your documents online, and we print and post them on your behalf. - How does hybrid mail work?
Simply upload your document, select recipients, choose print options, and we handle printing, enveloping, and postage. - Who can benefit from hybrid mail?
Businesses, government agencies, and organisations that need to send high volumes of letters efficiently. - What types of documents can I send via hybrid mail?
Rate change notices, pension statements, invoices, dunning letters, council tax documents, and other official documents. - Is hybrid mail secure?
Yes, we use encryption and secure printing facilities to protect sensitive information. - Can I send hybrid mail internationally?
We do indeed support international postage. Contact us to request our rates and delivery times for different countries. - How fast is hybrid mail delivery?
Domestic delivery usually takes 2 – 3 business days. International delivery times vary by destination. - Can I track my hybrid mail letters?
Yes, we provide tracking for each letter, giving you peace of mind that it has been sent. - Do I need special software to use hybrid mail?
We have flexible options for using our hybrid mail tool, including via a standard web browser. - Can I personalise each letter in a batch?
Yes, we allow variable data printing for individual letters. - Is hybrid mail cost-effective compared to traditional mail?
Yes. You save on printing, postage, and labour costs by automating the process. - What file formats are supported for upload?
Common formats include PDF and Word documents. - Can hybrid mail handle bulk mailings?
Absolutely, hybrid mail is ideal for large-scale mailing campaigns. - Do I need to maintain my own mailing list?
You provide the recipient addresses. - What happens if a letter is undeliverable?
We offer notifications for failed deliveries and can return or securely dispose of undelivered mail. - Can I schedule hybrid mail to send at a future date?
Yes, scheduling features are available to send letters automatically on a specified date. - Does hybrid mail support letter customisation, like logos or branding?
Yes, you can add branding elements, headers, and signatures to maintain a professional appearance. - How do I pay for hybrid mail services?
We provide full reporting on all mailing activity, from which we produce a monthly invoice. - Is hybrid mail environmentally friendly?
Yes, by reducing in-house printing and transportation inefficiencies, it lowers your overall carbon footprint. - Where can I find help or support for hybrid mail?
Our website provides guides, FAQs, and dedicated support for troubleshooting, setup, and best practices. Please contact us for additional support as needed.
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