Brammer Case Study

Brammer is Europe’s leading specialist distributor that offers quality industrial maintenance, repair and overhaul products.

Brammer UK Limited were looking to improve the quality of Sales Ledger Mailings and at the same time reduce costs. For many years Brammer has been printing and mailing Sales Ledger documents from its Manchester Head Office. When further investment was required to update equipment Brammer decided to look at the alternatives and included the option of Business Process Outsourcing (BPO).

The Required Service

Prime Document provided a detailed report of the business process and associated costs. This was followed by a number of recommendations to re-engineer the business process.

A very convincing Cost Benefit Analysis report was produced along with detailed improvements to the process, aimed at making the documents clearer and to help reduce the number of billing queries and improve client satisfaction.

Prime Document has developed specialised data processing routines which enables different print streams to be matched and merged into the same pack.

The Result and Benefits

Prime Document were able to provide a design so each letter is now personalised with the signature of the Credit Controller responsible for the account and contains their direct contact details. In addition, Prime Document suggested that details of the balance be sent with each letter, to avoid unnecessary calls.

The next phase of the solution will be to provide a copy of the signed Proof Of Delivery printed to the reverse of the Invoice and host these documents on-line.

Benefits:

• Elimination of Capital Equipment
• Completely self funding
• Postal savings in excess of 25%
• Redeployment of staff resource
• Less customer queries
• Greater flexibility for design changes

Type of documents (850,000):

• Invoices & Credit Notes
• Statements
• Pensions
• Reminder Letters