Outsourced Mail and Print Distribution Solution
Introduction
Hanley Economic Building Society has been a long standing and trusted financial services institution providing mortgages, savings and insurance for the community since 1854. Hanley’s aim is to provide a high quality customer service by combining their tradition and roots with the efficiency of a modern business. To be an efficient business, means knowing when to outsource certain tasks so that the team can focus on the business and their customers.
Tasks such as distributing customer communications and business documents, was a task that Hanley understood they could outsource, to make their processes more efficient. Therefore, Hanley sought a print and post solution that could handle the distribution of documents such as their mortgage statements, annual accounts communications and any ad-hoc jobs.
With the time and cost spent printing and mailing communications internally, plus the sourcing and maintenance of print and post equipment, it was clear to see why Hanley would choose to take this administrative task away from the business. By finding an alternative solution, the building society could then spend more time being an efficient business, providing their high quality customer service.
EXECUTIVE SUMMARY
Business: Hanley Economic Building Society
Location: Staffordshire, UK
Size: 80+ staff
Activity: Financial services
Challenge
The time and cost spent sourcing and maintaining print and post equipment and materials
Solution
Outsourcing mail and print distribution
Benefits
More time to focus on the business and customer service
Challenge
Before partnering with Prime Document, Hanley Economic Building Society handled all of their print and post internally within the building society. By carrying out the task themselves, the team had to take the time to source and maintain print and post equipment and materials, which was not only a timely task but an expensive resource for the business. As the equipment was not intended for the amount of communications that Hanley distributed, the machines were prone to breaking down and regularly requiring specialist support.
As Hanley’s focus is on their business efficiency and customer service, the team therefore looked for an outsourced document and communication distribution solution that would reduce the risk and time spent on their internal print and mailing processes.
Our Solution
Hanley Economic Building Society began to discuss an alternative solution with other building societies that have partnered with Prime Document. At Prime Document, we create solutions for many building societies, therefore we understood the challenges that the Hanley team were facing.
Working together, we discussed the costs and volumes of Hanley’s current document and communication distribution setup and created a solution that was both cost-effective and more efficient for the business.
At Prime Document, we now print and distribute all of Hanley’s annual accounts communications, mortgage statements and ad-hoc documents, transitioning what was an intensive aspect of the building’s society business and admin tasks, to a much more streamlined process for the team.
What it’s like working with Prime Document
“It’s always a pleasure to work with Prime Document. The response time is quick and the service is tailored to our requirements. Our annual project is dealt with promptly and the communication is clear throughout. We know our tasks are in safe hands with Prime Document.”
Hanley Economic Building Society
Benefits
With a print and post solution from Prime Document in place, the team at Hanley Economic Building Society has more time to focus on their projects, and ultimately more time to deliver outstanding service for their customers. With the extra resources and simplicity of our solutions available to the team means they now have the processes in place that can benefit the whole building society business.
Plus, as we are an ISO accredited and FSQS registered business at Prime Document, the Hanley team therefore has the confidence of knowing we have the processes in place to securely deliver all of their customers’ documents. With the high levels of security present, plus the time and resource benefits, Hanley Economic Building Society has the solutions in place and can live by their ethos of being an efficient, modern business.
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