Pensions Administrators
Improve business processes with digital opportunities
As Pensions administrators, we know your mission is to provide a quality service for the schemes and businesses you service. To provide a quality service means having the digital tools and solutions in place for simple and smart communication processes.
At Prime Document, we will work with you to create a multichannel communication solution that enhances how you communicate with your customers, and reduces the time you spend on manual admin and communication tasks.
Our multichannel solutions have provided one of the UK’s largest Pensions Administrators with a fully digital customer communication offering. Our solutions moved the delivery of 1.9 million pension statements from print and post to a 100% digital portal. By switching to a portal, with customer notifications via email, the business made an annual saving of £400,000. The same could be done for you.
Help your business benefit from simple and smart multichannel solutions.
Contact our experts today
Request a callback to discuss a solution for your business.
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How digital solutions can streamline your processes
Pensions administrators partner with Prime Document, to digitalise customer communications and create their own branded multichannel portal for customers to view documents, communicate with their team and also self-serve.
By using our multichannel solutions, your customers have the choice of how they wish to be communicated with. Whether this is via portal, email, mobile app, SMS or traditional print and post. Customers can select their channel of choice and have the ability to view and access every single one of your communications via your secure portal. Not only do our solutions enhance your customer experience, but a multichannel communication solution for your business will also reduce your customer enquiries and reduce the time your business spends on manual communication and admin tasks.
Work towards a simple and smart solution for every communication need, to give your customers the choice and see how your customer satisfaction scores increase.
Find out how multichannel solutions can transform your business processes and customer experience with Prime Document today.
Solutions relevant for all communications
Pension payslips
Business onboarding packs
Terms and Conditions updates
Annual statements
Customer welcome communications
Benefits for your business
- Legal archive of historic documents – With secure document archiving, all your business and customer documents will be held securely in one place to access whenever they are needed.
- Compliance – We ensure compliance deadlines are met. By migrating to digital delivery you will also remove 3-5 days from your communication delivery time.
- Increase your customer satisfaction – With the option to self-serve and communication choices, your business will show that you are putting your customers’ choices first.
- Automated reporting – Measure open rates, customer engagement levels and bounce back reports with our automated reporting tools.
- Documents of all shapes and sizes – Send your data and documents to us in any format. We will then distribute your documents via your chosen output and channel.
- Notify your customers instantly – Your customers can be notified the instant you distribute a new document or communication, whether this be via portal, email, mobile app or SMS.
- We will do the heavy lifting – Our Solutions Architects, Developers and Project Management teams can communicate with your whole business to create a simple and smart set-up and continuous service.
- Frameworks and accreditations – We understand your business is in a heavily regulated industry, therefore you will have the confidence of working with an ISO accredited partner who understands the levels of data security and secure systems that need to be in place.
Working with Prime Document
We work with your business to create a solution that is right for your processes and your customers. From our initial conversation, you will soon realise that we’ll help to create simple and smart solutions for you.
Quick turnaround
See business and customer benefits instantly with our credible and reliable solutions and processes.
No company too big or too small
Whether you’re a small provider, or a large business, our solutions are tailored to what works best for you.
Cost effective
We invest in systems, technology and our teams so that your business has simple and smart, cost effective processes.
Simple and smart
Simple and smart is what we are all about, therefore we will make sure our service and processes are simple and smart for you.
Want to make your admin and finance processes simple and smart?
Get in touch to discuss a solution for your business.
